What is Maillayer?
Maillayer is an email automation platform that helps businesses send automated emails when certain events happen (like when a user signs up or makes a purchase). We connect to your existing tools like Firebase, Stripe, or Supabase to trigger these emails automatically.
Information We Collect
Information You Give Us
- Account Information: Your name, email address, and company details when you sign up
- Payment Information: Billing details (processed securely by Stripe - we don't store your credit card numbers)
- Email Content: The email templates and sequences you create in our platform
- Integration Data: Connection details for your external services (Firebase, Stripe, etc.)
Information We Collect Automatically
- Usage Data: How you use our platform (which features you click, pages you visit)
- Device Information: Your IP address, browser type, and device details
- Email Performance: Whether emails were delivered, opened, or clicked (for your email campaigns)
- Cookies: Small files that remember your preferences and keep you logged in
How We Use Your Information
We use your information to:
- Provide Our Service: Send your automated emails and manage your account
- Process Payments: Handle billing and subscription management
- Improve Our Platform: Fix bugs, add features, and make Maillayer better
- Customer Support: Help you when you have questions or problems
- Security: Protect against fraud and unauthorized access
- Legal Compliance: Meet our legal obligations and enforce our terms
Marketing: We may send you updates about new features, but you can opt out anytime.
Information We Share
We only share your information in these situations:
Service Providers
We work with trusted companies that help us provide our service:
- Email Delivery: Amazon SES to send your emails reliably and securely
- Authentication: Firebase Authentication to manage your account login
- Cloud Hosting: DigitalOcean for secure server infrastructure
- Payment Processing: Stripe to handle payments securely
- Analytics: Tools to understand how our platform is used (with your data anonymized)
Legal Requirements
We may share information if required by law, court order, or to protect our rights and users' safety.
Business Transfers
If Maillayer is sold or merged, your information may be transferred to the new owners.
We never sell your personal information to third parties.
Your Rights and Choices
Access and Control
- View Your Data: You can see what information we have about you
- Update Information: Change your account details anytime
- Delete Your Account: Remove your account and data from our platform
- Download Your Data: Get a copy of your information in a portable format
Communication Preferences
- Opt out of marketing emails (you'll still get important account emails)
- Control which notifications you receive
- Update your email preferences in your account settings
European Users (GDPR Rights)
If you're in the EU, you have additional rights including:
- Right to access your personal data
- Right to correct inaccurate information
- Right to delete your data
- Right to limit how we process your data
- Right to data portability
How We Protect Your Information
We take security seriously and use industry-standard measures:
- Encryption: Your data is encrypted when stored and transmitted
- Access Controls: Only authorized employees can access your information
- Secure Servers: Your data is stored on protected, monitored servers
- Regular Security Audits: We regularly test and improve our security
- Two-Factor Authentication: Extra security for your account
While we use strong security measures, no system is 100% secure. We'll notify you promptly if a data breach affects your information.
Data Retention
We keep your information only as long as needed:
- Account Data: While your account is active and for 30 days after deletion
- Email Data: Campaign performance data for up to 2 years for analytics
- Payment Data: Billing records for 7 years for tax and legal purposes
- Support Communications: Up to 3 years to improve our service
Cookies and Tracking
We use cookies to improve your experience:
- Essential Cookies: Keep you logged in and remember your preferences
- Analytics Cookies: Help us understand how you use our platform
- Marketing Cookies: Show you relevant ads (you can opt out)
You can control cookies through your browser settings, but some features may not work without them.
International Data Transfers
Your information may be processed in countries other than where you live. Our services operate using:
- DigitalOcean: Data centers in various regions with adequate protection measures
- Amazon SES: Email delivery infrastructure with global presence
- Firebase: Google's global authentication infrastructure
We ensure adequate protection through:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions by relevant authorities
- Other legally approved transfer mechanisms
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or laws. When we make significant changes:
- We'll email you about the changes
- We'll post a notice in our platform
- We'll update the "Last updated" date
Continued use of Maillayer after changes means you accept the updated policy.
Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us: hello@maillayer.com