Privacy Policy

Introduction

Welcome to Maillayer ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at maillayer.com or use our self-hosted email marketing platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

What Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your email address, name, and authentication credentials.
• Billing Information: For purchases, we collect payment details, which are processed by our payment processor, Stripe.
• User Content: Information you provide when using our platform, such as email templates, contact lists, and campaign data.
• Communications: When you contact us, we may keep a record of your communication to help solve any issues you might be facing.

Information Automatically Collected

• Usage Data: We collect information about how you use our website and services, such as the pages you visit, the time and date of your visit, and the time spent on those pages.
• Device Information: We collect information about your device, including your IP address, browser type, operating system, and referring website.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor usage patterns and analyze trends
• Protect against, identify, and prevent fraud and other illegal activity

Self-Hosted Nature of Maillayer

Maillayer is a self-hosted platform, which means:

• Your Data: The data you collect from your email campaigns (subscribers, analytics, etc.) is stored on your own servers, not ours.
• Limited Access: We do not have access to the email marketing data you store on your self-hosted instance of Maillayer.
• Your Responsibility: As the operator of your own Maillayer instance, you are responsible for securing the data and complying with applicable data protection laws in your jurisdiction.

Data Sharing and Disclosure

We share your information in the following circumstances:

• Third-Party Service Providers: We may share your information with third-party vendors, service providers, and other partners who need access to such information to carry out work on our behalf (such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts).
• Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for any other purpose with your consent.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information about you.
• Deletion: In certain circumstances, you can ask us to delete your personal information.
• Restriction: You can ask us to restrict the processing of your information in certain circumstances.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at privacy@maillayer.com.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

Updates to This Policy

We may update our privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Third-Party Links

Our website may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Amazon SES Integration

Maillayer integrates with Amazon Simple Email Service (SES) for email delivery:

• Your Amazon SES credentials and usage are managed by you, not us.
• Email delivery data (including opens, clicks, and bounces) is processed through your Amazon SES account.
• You should review Amazon's privacy policy to understand how they process data related to email delivery.

Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact us at:

Email: hello@maillayer.com

Thank you for trusting Maillayer with your email marketing needs.