Agreement to Terms
By using Maillayer, you agree to these terms. If you don't agree, please don't use our service. These terms create a legal agreement between you and Maillayer regarding your use of our email automation platform.
What is Maillayer?
Maillayer is an email automation service that helps businesses send targeted emails automatically. We connect to your existing tools (like Firebase, Stripe, Supabase) and send emails when specific events happen, such as when someone signs up for your service or makes a purchase.
Your Account
Creating an Account
- You must provide accurate and complete information when signing up
- You must be at least 18 years old to use Maillayer
- You're responsible for keeping your account secure
- Don't share your login credentials with others
- Notify us immediately if you suspect unauthorized access
Account Responsibility
You're responsible for:
- All activity that happens under your account
- Maintaining accurate account information
- Complying with all applicable laws and regulations
- The content of emails you send through our platform
Acceptable Use
What You Can Do
- Send legitimate business emails to people who have opted in
- Create email automation sequences for your customers
- Connect your existing business tools to trigger emails
- Use our templates and features to improve your email marketing
What You Cannot Do
- Spam: Send unsolicited emails or emails to people who haven't consented
- Illegal Content: Send emails containing illegal, harmful, or offensive content
- Deceptive Practices: Use misleading subject lines or sender information
- Malicious Content: Send viruses, malware, or phishing attempts
- Harassment: Send threatening, abusive, or discriminatory content
- Copyright Infringement: Use copyrighted content without permission
- System Abuse: Attempt to hack, disrupt, or overload our systems
- Reselling: Resell our service without written permission
Email Compliance
You must comply with email laws including:
- CAN-SPAM Act (US)
- GDPR (Europe)
- CASL (Canada)
- Other applicable local laws
Pricing and Payments
Subscription Plans
- Free Plan: Limited features and email volume
- Paid Plans: Monthly or yearly subscriptions with various features
- Current pricing is available on our website
- We may change pricing with 30 days' notice
Billing
- Paid plans are billed in advance
- Payments are processed by Stripe
- All fees are non-refundable unless required by law
- If payment fails, your account may be suspended
- You can cancel your subscription anytime
Free Trial
- We may offer free trials of paid features
- Trials automatically convert to paid plans unless cancelled
- We reserve the right to modify or cancel trials
Our Service
Service Infrastructure
- Email Delivery: We use Amazon SES to send your emails with high deliverability
- Authentication: Firebase Authentication manages your account security
- Hosting: DigitalOcean provides our secure cloud infrastructure
- We strive for 99.9% uptime but don't guarantee uninterrupted service
- We may temporarily suspend service for maintenance
- We'll provide reasonable notice for planned maintenance
Service Limits
- Email sending limits based on your plan and Amazon SES quotas
- API rate limits to ensure system stability
- Storage limits for your data and templates
Third-Party Services
- Amazon SES: Subject to AWS Service Terms
- Firebase: Subject to Google Cloud Terms of Service
- DigitalOcean: Subject to DigitalOcean Terms of Service
- Your Integrations: External services (Firebase, Stripe, Supabase, etc.) have their own terms
- We're not responsible for third-party service availability or terms
Email Delivery and Compliance
Amazon SES Integration
- All emails are sent through Amazon SES infrastructure
- Subject to AWS sending limits and policies
- We monitor bounce rates and complaints to maintain good reputation
- Your account may be suspended for high bounce/complaint rates
Email Compliance Requirements
You must ensure your emails comply with:
- Amazon SES Policies: No spam, adult content, illegal material
- Anti-Spam Laws: CAN-SPAM, GDPR, CASL, and other applicable laws
- Sender Requirements: Valid sender information and unsubscribe links
- Content Standards: No malicious, deceptive, or harmful content
Violation of these requirements may result in immediate account suspension and reporting to Amazon SES.
Your Content and Data
Your Ownership
- You own all content you upload to Maillayer
- You retain rights to your email templates and customer data
- We don't claim ownership of your content
License to Us
By using Maillayer, you grant us permission to:
- Store and process your content to provide our service
- Send emails on your behalf
- Make backups of your data for security
- Use aggregated, anonymous data to improve our service
Data Backup and Export
- You can export your data anytime
- We regularly backup your data for security
- You're responsible for maintaining your own backups
Privacy and Security
- We protect your data as described in our Privacy Policy
- We use industry-standard security measures
- We'll notify you of any security breaches affecting your data
- You're responsible for maintaining secure account credentials
Termination
By You
- You can cancel your account anytime
- Cancellation takes effect at the end of your billing period
- You can export your data before cancelling
By Us
We may suspend or terminate your account if you:
- Violate these terms
- Use our service for illegal activities
- Fail to pay required fees
- Pose a security risk to our system or other users
Effect of Termination
- Your access to Maillayer will end
- We may delete your data after 30 days
- Outstanding fees remain due
- These terms survive termination where applicable
Disclaimers and Limitations
Service "As Is"
Maillayer is provided "as is" without warranties of any kind. We don't guarantee that:
- The service will be error-free or uninterrupted
- All emails will be delivered successfully
- The service will meet your specific needs
- Third-party integrations will always work
Limitation of Liability
To the maximum extent permitted by law:
- We're not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid us in the last 12 months
- We're not responsible for third-party service failures
- You use Maillayer at your own risk
Indemnification
You agree to defend and hold us harmless from claims arising from your use of Maillayer, your content, or your violation of these terms. This includes legal fees and other costs.
Dispute Resolution
Governing Law
These terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Dispute Process
- Contact Us First: Try to resolve disputes by contacting our support team
- Mediation: If needed, we'll attempt mediation through a neutral third party
- Arbitration: Unresolved disputes may be subject to binding arbitration
- Court: Small claims court may be used for appropriate disputes
Changes to Terms
We may update these terms to reflect changes in our service or legal requirements. When we make significant changes:
- We'll email you about the changes
- We'll post a notice in our platform
- Changes take effect 30 days after notice
- Continued use means you accept the new terms
General Provisions
Entire Agreement
These terms, along with our Privacy Policy, constitute the entire agreement between us.
Severability
If any part of these terms is found unenforceable, the rest remains in effect.
No Waiver
Our failure to enforce any provision doesn't waive our right to enforce it later.
Assignment
We may assign these terms, but you cannot without our written consent.
Contact Information
Questions about these terms? Contact us: hello@maillayer.com